Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from aluxobags.com (the “Site”). It also covers how we use your information for SMS marketing. This policy complies with the Australian Privacy Act 1988, the Spam Act 2003, and applicable privacy laws, including the General Data Protection Regulation (GDPR) for European Union residents.

PERSONAL INFORMATION WE COLLECT

Device Information
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

SMS Information
If you opt-in to receive SMS marketing, we may collect your mobile phone number and use it to send you promotional messages, updates, or order notifications. We may also use cookies or plugins to track when you abandon a shopping cart to send reminder messages via SMS.
By providing your phone number, you consent to receive SMS marketing messages. You can opt-out at any time by replying “STOP” or following the instructions provided in the messages.

When we talk about “Personal Information” in this Privacy Policy, we are referring to Device Information, Order Information, and SMS Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

Order Information
We use the Order Information that we collect to:

  • Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
  • Communicate with you about your orders;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising related to our products or services.

Device Information
We use the Device Information that we collect to:

  • Help screen for potential risk and fraud (in particular, your IP address);
  • Improve and optimize our Site (e.g., by generating analytics about how customers browse and interact with the Site);
  • Assess the success of our marketing and advertising campaigns.

SMS Information
We use SMS Information to:

  • Send promotional messages and updates about our products or services;
  • Notify you about order-related information, including confirmations, delivery updates, or follow-ups;
  • Send cart reminder messages based on cookies or plugins tracking cart activity.

Cookies and Data Collection Opt-In
By using our Site, you consent to the use of cookies for functionality and analytics. You can manage your cookie preferences and opt-out of non-essential cookies through the Site's cookie consent settings.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. For example:

We may also share your Personal Information:

  • To comply with applicable laws and regulations;
  • To respond to a subpoena, search warrant, or other lawful request for information we receive; or
  • To protect our rights.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to:

  • Access the personal information we hold about you;
  • Request that your personal information be corrected, updated, or deleted.
    If you would like to exercise this right, please contact us using the contact details below.
    Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Your information may also be transferred outside of Europe, including to Canada and the United States, in compliance with applicable safeguards (e.g., Standard Contractual Clauses).

DATA RETENTION

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@aluxobags.com or by mail using the details provided below:

ALUXO Bags
[Re: Privacy Compliance Officer]
3/291 Wickham Rd, Moorabbin VIC 3189, Australia