We recommend treating your ALUXO item with love + care to ensure it goes the distance with you.
This includes not over filling it, avoiding exposure to abrasive surfaces, excessive temperatures, sunlight, and moisture, not leaving it on the ground in the dirt, or spilling drinks or food on it.
Whilst its easy to think bags are bulletproof, unfortunately they aren’t.
When bags are used and carried regularly, general wear and tear - like scratches on surface material and hardware - is normal, and not a fault.
Packing your ALUXO
Whilst our bags are designed to carry your daily essentials when on the go, they are not indestructible. Avoid filling them to the brim, or overloading them which may cause the bag to distort, or result in unnecessary stress on straps and zippers.
Any damage related to over-filling would constitute misuse and therefore would not fall within warranty.
Use of Zippers
Whilst ALUXO uses high quality metal zippers on all of our bags, it's important not to place zippers under unnecessary pressure throughout the course of usage. This means always placing the bag on a surface when operating the zippers (never holding onto the actual zippers when opening and closing the bag), and refraining from over filling the bag.
Take care to avoid exposing your ALUXO bag to harsh surfaces that could cause scuffing or scrapes on our premium vegan leather or gunmetal hardware.
Exposure to Water/Moisture
Please keep your ALUXO bag away from excessive heat and water. If your bag does accidentally get excessively wet, we recommend using a clean soft cloth to absorb any extra water and then leave it to dry naturally.
Do not put your ALUXO bag in the washing machine.
Exposure to Sunlight and Storing your ALUXO
To prolong the life of your ALUXO bag, avoid leaving it in direct sunlight for hours on end. Whilst our Vegan leather is robust and less prone to sun damage than leather, it may still discolour/fade with prolonged exposure to sun.
When not in use, we recommend stuffing and then storing your ALUXO bag in the dustbag provided in a cool, dark, dry place.
Whilst our bags have been tested and verified for colour fastness, we would still recommend against wearing light coloured clothing in extreme wet weather or humidity when carrying a dark coloured bag as some colour transfer could occur.
Cleaning your ALUXO
Vegan Leather: For general cleaning of your ALUXO vegan leather bag, simply wipe it down with a soft damp cloth. For stubborn marks, add mild unscented soap to a cloth or sponge, gently rub onto the mark, and wipe off with a damp cloth. To dry, wipe down with a dry cloth.
Avoid using harsh detergents or household cleaners as they are often abrasive and may damage or discolour your item.
Do not submerge your ALUXO in water, expose it to excessive water, or put it in the washing machine.
Bag Lining: For general cleaning of the bag lining, wipe with a damp cloth. For more stubborn marks, gently rub mark with a sponge or soft-bristle toothbrush, and mild unscented soap. Dry with a dry cloth.
Do not submerge bag in water, or expose bag to excessive water near vegan leather. As mentioned above, do not put your ALUXO bag in the washing machine.